Privacy Policy

1.What Is Personal Information?

• Identifiers: Name, postal address, email address, telephone number, date of birth, account credentials (e.g., password);
• Payment and Transaction Information: Credit card details, billing address, order number, product model, purchase date, delivery address;
• Device and Product Information: Serial numbers of Didasou Products, device type, operating system, browser version, IP address;
• Health and Hearing-Related Information: Audiogram data, hearing preferences, in-APP hearing evaluation results, feedback on product usage for hearing assistance (sensitive health information);
• Internet or Electronic Activity: Browsing history on our website, APP features used, time spent on pages, links clicked.

2.What Personal Information Do We Collect?

2.1 Personal Information Collected Directly from You

• Identifiers: Collected when you register your Didasou Product, create an account on our website, or contact customer support. We will ask for your full name, email address, postal address, telephone number, and account credentials.
• Hearing-Related Information: Collected if you use our Products with the APP or share hearing needs with customer support. This includes hearing preferences, audiogram data from in-APP evaluations, and product usage feedback.
• Commercial and Transaction Information: Collected during purchases, including payment details and transaction records to complete orders and fulfill deliveries.
• Demographic Information: Collected only if you voluntarily provide it (e.g., through surveys or feedback forms) to improve our Products and Services, such as age or gender.

2.2 Personal Information Collected Automatically

• Device and Usage Information: Collected when you visit our website or use our APPs. This includes device specifications, IP address, and usage activity. For Products, we collect serial numbers, battery levels, charging history, and Bluetooth connection logs to support functionality and troubleshooting.
• Tracking Technologies: We use cookies, web beacons, and embedded scripts. Cookies remember your preferences (e.g., language settings). Web beacons count page views and track email engagement (e.g., whether you open marketing emails).

2.3 Personal Information Collected from Third Parties

• Retail or Distribution Partners: Your name, contact information, and transaction details may be shared with us to process product registration, warranty claims, or customer support requests if you purchase through authorized partners.
• Service Providers: Payment processors, shipping companies, and other service providers may share your payment or delivery information to complete your purchase.
• Hearing Healthcare Professionals: With your consent, we may receive feedback from professionals you designate to adjust hearing settings or improve our Products.

3.How We Use Your Personal Information

• Provide and Support Products/Services: Fulfill orders, activate Products, provide customer support , and send software updates for APPs.
• Improve Products/Services: Analyze usage data (e.g., popular APP features, hearing clarity feedback) to optimize settings (e.g., noise reduction) and enhance product performance .
• Personalize Your Experience: Tailor Services and Product settings using your hearing data.
• Communicate with You: Send important updates (e.g., safety notices, warranty reminders), respond to inquiries, and share product/promotional information (only with your consent).
• Ensure Security and Prevent Fraud: Verify identity (e.g., for warranty claims), detect fraudulent activity, and protect user safety.
• Comply with Legal Obligations: Meet tax, regulatory, or legal requirements (e.g., retaining transaction records, responding to law enforcement requests).

4.How We Share Your Personal Information

• Service Providers: Shared with third parties performing functions on our behalf (e.g., payment processing, shipping, customer support, data analytics). They may only use the information to fulfill requested services.
• Didasou Affiliates: Shared with affiliated companies (e.g., subsidiaries) for business operations consistent with this Policy (e.g., regional warranty support).
• Legal and Regulatory Authorities: Disclosed if required by law, regulation, or legal process (e.g., subpoenas), or to protect rights, property, or safety (e.g., fraud/product safety investigations).
• Business Transfers: Transferred as part of merger, acquisition, or asset sale. We will notify you via website or email before the transfer.
• With Your Consent: Shared with third parties only if you provide explicit consent (e.g., sharing hearing data with your designated healthcare professional).

5.How We Protect Your Personal Information

• Technical Security: Using encryption (e.g., SSL for website/APP data transmission) for sensitive information (payment details, hearing data). We also use secure servers and access controls to limit internal access.
• Sensitive Health Data Protection: Hearing-related information is stored with end-to-end encryption. Only authorized personnel (e.g., customer support, technical teams) with job-related needs can access it, and access logs are regularly audited.
• Operational Security: Training employees on data privacy/security, requiring strong account passwords, and regularly updating security protocols.
• Product Security: Designing Products with security features (e.g., explicit Bluetooth pairing, serial numbers for registration/warranty only) to prevent unauthorized data access.

6.Data Retention

• Transaction and Account Information: Retained for the duration of your account activity, plus 3 years after account closure to comply with tax and legal obligations.
• Hearing-Related Information: Retained for as long as you use the Product, or until you request deletion (unless retention is required for warranty/legal purposes).
• Automatic Usage Data: Retained for 12 months after collection, unless longer retention is needed for product improvement or security.
• 45-Day Risk-Free Trial Data: If you return the Product within the 45-day trial period, we will securely delete all your hearing data, device usage data, and APP-related personal information within 15 business days (excluding transaction records required by law).

7.Data Transfer

• We use legally recognized transfer mechanisms (e.g., Standard Contractual Clauses approved by the European Commission for transfers to the EU, or equivalent frameworks for other regions).
• All third parties involved in data transfer are required to maintain the same level of security and privacy protection as outlined in this Policy.

8.Your Rights Regarding Your Personal Information

8.1 General Rights

• Right to Access: Request confirmation of whether we process your personal information, and a copy of the information we hold.
• Right to Correct: Request correction of inaccurate or incomplete personal information.
• Right to Delete: Request deletion of your personal information (exceptions apply, e.g., legal/warranty-related retention).
• Right to Opt-Out of Marketing Communications: Opt out via the “unsubscribe” link in marketing emails or by contacting us. Non-marketing communications (e.g., order confirmations) may still be sent.
• Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights (e.g., denying Services or charging higher fees).

8.2 CCPA-Specific Rights (For California Residents)

• Right to Know: Request details of the personal information we collect, use, share, or disclose.
• Right to Opt-Out of Sale/Sharing: Although we do not sell your personal information, you may submit an opt-out request if applicable to future practices.
• Right to Limit Use of Sensitive Personal Information: Request limitation on the use of your hearing-related or other sensitive personal information.

8.3 Request Submission & Processing

• Submission Methods: “You may submit requests via email, phone, or by mailing a written request to the address provided in Section 14 (Contact Us).”
• Identity Verification: We may ask for your name, email address, order number, or other account-related information to verify your identity.
• Fees: We do not charge fees for standard requests. We may charge a reasonable fee for excessive, repetitive, or unfounded requests (we will notify you in advance).
• Response Time: We will respond to valid requests within 45 business days (may extend by 45 days for complex requests, with written notification).
• Denial of Requests: If we deny your request, we will provide a written explanation of the reason and your right to appeal (if applicable).
• Authorized Agents: If you use an authorized agent to submit a request, provide the agent with written permission. We may require verification from both you and the agent.

9.Do Not Sell My Personal Information

10.Cookies and Tracking Technologies

• Required Cookies: Necessary for basic functionality (e.g., logging into your account, shopping cart management). You cannot opt out of these, as they are essential for using our Services.
• Functional Cookies: Help personalize your experience (e.g., language preferences, APP feature optimization). You can opt out via browser/APP settings, but this may limit some features.
• Advertising Cookies: Deliver relevant advertisements on third-party websites. You can opt out via the Network Advertising Initiative (NAI) Opt-Out Page (http://www.networkadvertising.org/managing/opt_out.asp) or the Digital Advertising Alliance (DAA) Consumer Choice Page (http://www.aboutads.info/choices/).

11.Children’s Privacy

12.Third-Party Links and Services

13.Changes to This Privacy Policy

14.Contact Us

• Email: support@didasou.com
• Telephone: [XXX-XXX-XXXX] (Toll-Free within the U.S.)
• Mailing Address: [Insert Didasou Inc. Full Legal Address, e.g., 123 XYZ Street, New York, NY 10001, U.S.A.]
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time, ET)